Fall 2024
> Management & Business
> POMS.4030
> 061
Course No: POMS.4030-061; SIS Class Nbr: 8714; SIS Term: 3410
Course Status: Open
Course Description
This course is intended to provide students with the necessary tools and understanding for managing service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such as design and delivery of services, the measurement of productivity and quality, managing capacity and demand, redesign of service delivery processes, management of technology, and others.
Prerequisites, Notes & Instructor
When Offered & Tuition
- Online Course
- 2024 Fall: Sep 04 to Nov 10
- Course Level: Undergraduate
-
Tuition: $1155
- Note: There is a $30 per semester registration fee for credit courses.
Related Programs: B.S. in Business Administration
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